Comprehensive Managed IT, Cloud, and Network Support Services
From workstation management to cybersecurity, we provide complete IT infrastructure solutions with clear SLAs and process-driven methodology.
Our Process-Driven Approach
Clear methodology with documented processes and defined SLAs for consistent service delivery.
Assessment
Comprehensive evaluation of your current IT infrastructure and business needs.
Planning
Custom solution design with clear timelines, costs, and implementation strategy.
Implementation
Professional deployment with minimal disruption to your business operations.
Support
Ongoing monitoring, maintenance, and support with defined SLA commitments.
Our Core Services
Comprehensive IT solutions tailored for Austin businesses of all sizes.
Workstation Management
Complete management of PCs and Macs including Lenovo, Dell, and HP systems with proactive maintenance and support.
- Windows and macOS support
- Hardware lifecycle management
- Software deployment and updates
- 24/7 EDR Security and Monitoring
- Remote monitoring and maintenance
Server Management
Windows Server management for both on-premise and Azure Cloud environments with 24/7 monitoring.
- Windows Server
- Dell PowerEdge servers
- Azure Virtual Machines
- Hyper-V and VMware vSphere
- Performance monitoring and optimization
Network Infrastructure
Complete network solutions including firewalls, switches, wireless systems, and DNS management for optimal performance.
- Ubiquiti and Cisco Meraki solutions
- Watchguard and pfSense firewalls
- Wireless network design and deployment
- DNS management and optimization
- Network security and monitoring
Managed Backups
Comprehensive backup solutions with local and cloud replication using Veeam and AFI for complete disaster recovery.
- Veeam Backup & Replication
- AFI Cloud Backups
- Local and cloud replication
- Disaster recovery planning
- Regular backup testing and verification
Microsoft 365 Administration
Complete Microsoft 365 management including Exchange Online, SharePoint, Teams, and security configuration.
- Exchange Online management
- SharePoint administration
- Microsoft Teams deployment
- Security and compliance configuration
- User training and support
Google Workspace Management
Full Google Workspace administration including Gmail, Drive, Meet, and collaborative tools setup and management.
- Gmail administration
- Google Drive management
- Google Meet configuration
- Security and access controls
- Migration and training services
24x7 SOC Monitoring
Round-the-clock security operations center monitoring with threat detection, response, and incident management.
- Huntress SOC monitoring
- Real-time threat detection
- Incident response and remediation
- Security event analysis
- Compliance reporting
Comprehensive cybersecurity solutions including endpoint protection, vulnerability assessments, and security training.
- Microsoft Defender and Bitdefender
- Vulnerability assessments
- Security awareness training
- Multi-Factor Authentication
- Security policy development
Help Desk Support
Professional remote and on-site technical support with clear SLAs and process-driven methodology.
- Remote desktop support
- On-site technical assistance
- Ticket management system
- Clear SLA commitments
- Emergency support availability
Technology Partners & Solutions
We work with industry-leading technology partners to deliver the best solutions.
Microsoft
Cloud & Productivity
Veeam
Backup Solutions
Watchguard
Network Security
Ubiquiti
Network Infrastructure
Dell
Server Hardware
Huntress
SOC Monitoring
Bitdefender
Endpoint Security
Cloudflare
DNS & Security
Ready to Upgrade Your IT Infrastructure?
Let’s discuss how our comprehensive IT services can support your Austin business growth and security needs.
FAQ
What types of IT services do you offer?
We provide managed IT support, cybersecurity, cloud solutions, co-managed services, and strategic consulting.
Do you support small businesses?
Yes. Our services are designed for SMBs that need scalable, reliable IT without the overhead of a full-time team.
Can I keep my internal IT team?
Absolutely. Our co-managed model is built to complement—not replace—your in-house staff.
Do you offer support after hours?
Yes. Our Austin-based help desk operates 24/7 to ensure your business stays secure and supported.
Do you offer SLA-backed services?
We do. Every support package includes defined SLAs for response time, resolution, and escalation.